More calls answered. More patients followed up.
A practical growth system for dental, podiatry, physical therapy and med spa practices. Judy catches the inquiries your front desk can't get to, helps turn them into appointments, and keeps the follow-up moving — on scripts and rules your team approves.
Live in about a week. No new phone system. Keep your number.
The AI phone receptionist is part of the Growth plan. How much Judy can confirm live depends on what your scheduling system exposes — we scope that in the proposal.
Example patient journey
Your staff stays in control.
Judy helps your team respond to inquiries, coordinate approved follow-up, and see what happened next. She doesn't take over your schedule, your clinical judgment or your patient relationships — and every script, consent rule and handoff is yours to sign off before it goes live.
Overflow while you're rooming a patient
Two people at the window, an insurance call on hold, and the second line rings. It goes to voicemail — and a voicemail from a new patient is usually a patient who already called the practice down the road.
Ninety minutes of nobody
The one window your working patients can call is the window your front desk is gone. Most practices cover it with a recording asking people to call back — which is a request, not a booking.
The whole evening, plus the weekend
Pain flares on a Saturday. Someone decides at 9 PM to finally book that consult. Whoever responds gets the patient — and an answering service that only takes a message isn't responding.
Three calls, start to finish.
These are the scripted scenarios we write and tune with you before Judy ever answers a live line — including the one where she stops talking and hands the call to a person.
Transcript playback. The call recordings are being finalised — press play and the transcript runs on the real timing of the call, so you can see the pace and where the turns land. Audio drops into this same player. Names, practices and patients here are invented for the demo; nothing on this page is a real patient call.
The phone is one piece of it.
Judy sits on top of a full practice growth platform. Most offices come to us for the calls and stay for the rest — one place where every message, review, booking and campaign lives, instead of six tools nobody logs into. Which pieces we configure depends on your plan and what your systems expose; we scope that in the proposal.
Patient communications
Every channel a patient can reach you on, landing in one thread per person instead of five apps and a sticky note.
- Unified inbox — text, email, Facebook, Instagram and Google Business messages in one conversation per patient
- Two-way texting from the front desk, sent from your practice number
- Missed-call text-back in seconds, so a ring-out becomes a conversation
- Appointment reminders, confirmations and reschedule links
Growth and reputation
The follow-up your team means to do and never gets to, running on approved lists and your own wording.
- Review requests after a visit, plus monitoring and responses across your listings
- Reactivation outreach to patients who dropped off or are due
- Email and SMS campaigns, managed for you on Pro
- Social posting scheduled across your accounts
Web, booking and payments
The front door and the paperwork — so an inquiry can become a booked, paid, fully-intaked patient without a staff member touching it.
- Websites and landing pages built to convert, not just to exist
- Intake forms and surveys that write straight into the patient record
- Online booking calendars per provider, per location
- Invoicing and card payments, including consult deposits
CRM, automation and reporting
The part your front desk actually logs into, and the part that tells you whether any of this worked.
- Pipelines showing every inquiry and exactly who owes them a callback
- Workflow automation built around how your office already runs
- Reporting on calls, responses, bookings and reviews, with source attribution
- A portal under your practice’s own name, not ours
One system, not a stack. Every piece above runs on the same platform and the same patient record, so a call Judy answers at 7 PM, the text she sends after it, the form the patient fills in, the appointment that gets booked and the review request a week later are all one thread your team can read end to end. That is the difference between an AI receptionist and a practice that actually follows up.
Three rungs, and you can stop at any of them.
Clear workflows your front desk can see and manage. Most practices start in the middle and move up once they trust it.
01 · Starter
Catch the inquiry
When a call is missed, Judy can send a prompt reply while the patient still has their phone in their hand. New inquiries appear in a shared pipeline so your staff know exactly whom to contact and what they wanted. After a visit, an approved workflow can ask patients for an honest review.
02 · Growth
Help turn inquiries into visits
Judy can answer routine calls with practice-approved information, collect requests, and route anything unusual straight to your staff. Follow-up sequences can contact leads who never booked, remind patients about appointments they already have, and reach approved lists of inactive patients.
03 · Pro
Connect the entire journey
A conversion-focused site or set of landing pages feeds inquiries into the same system. Judy configures workflows tailored to your practice and manages a defined monthly campaign calendar, with reporting on calls, responses, bookings and reviews where connected data supports it.
The calls that don't need a person.
Judy is built on your schedule, your providers, your plans and your policies — not a generic script. The phone receptionist is part of Growth and above.
New-patient intake
Name, date of birth, callback number, reason for the visit, referral source, which plan they carry — captured on the call and waiting for your team.
Appointment requests and changes
Judy works from your availability rules, offers times that fit them, and confirms the request. How much she can lock in live depends on what your scheduling system opens up — we tell you which you're getting before you sign.
Missed-call text-back
A call that rings out gets a reply in seconds rather than a voicemail nobody hears until Monday. This one is in Starter — it's the cheapest thing on this page and usually the first thing practices notice.
StarterInsurance, coverage and cash pricing
Which plans you're in network with, what a visit runs self-pay, whether a referral is needed — from what you told her. Judy won't invent a benefit, a deductible or an estimate. Those go to your billing person.
Hours, directions, forms, parking
The questions that eat a third of your call volume and none of your revenue — including the "which building is it" call from someone already in your lot.
Reactivation and no-show follow-up
Outreach to patients who dropped off or are due — on lists you approve first, on your schedule, with consent and opt-out handled per TCPA.
GrowthRefill and paperwork requests, routed
Judy takes the details, drops a structured message in the right queue, and tells the patient the real turnaround. She never approves, denies or advises on a medication or a form.
After-hours urgency handoff
Judy takes the message, applies your urgency rules, and reaches your on-call the way you told her to — page, text or transfer — instead of leaving it in a box until Monday.
The two things every practice owner says first.
“We already have a front desk.”
Good — keep them. Judy never answers a call your team picks up. She sits behind them on busy, no-answer and after-hours, so the only calls she touches are the ones already heading to voicemail. Nobody loses a job to overflow coverage. They lose one to a practice that stopped growing because the phone stopped getting answered.
“My patients want to talk to a person.”
They do. They also want someone to respond at 8 PM on a Sunday, and that person doesn't exist in your building. Judy opens every call by saying she's an automated assistant, and anyone who asks for a human gets one — transferred during hours, paged after them. The choice isn't Judy or a person. It's Judy or voicemail.
Judy does not practice medicine.
It's the first question every practice manager asks, so it sits above the pricing. The boundary is built into the agent — it isn't left to her judgment in the moment.
Built to hold PHI, and papered before it does.
A phone call to your practice is protected health information from the first sentence. Here's exactly how Judy handles it — in the language your compliance officer will ask for.
A BAA with your practice
Judy operates as your business associate. The BAA is signed during onboarding, before your number ever forwards. No BAA, no calls — there's no "try it first" path around it.
A BAA behind ours
Our voice infrastructure provider signs a BAA with us covering the same PHI. We'll name every subcontractor that touches a call, in writing, before you sign anything.
In transit and at rest
TLS on every leg of the call path, AES-256 at rest. Recording links are signed and expiring — a copied URL doesn't stay a working URL.
You set the clock
Transcripts, recordings and logs hold for as long as you say — from 24 hours to two years. Store full detail, strip identifiers, or keep call metadata only.
Minimum necessary, and logged
Role-based access per user, so the front desk sees the schedule and not the billing thread. Every view of a recording or transcript is written to an audit log you can pull.
Your calls stay yours
No call audio, transcript or patient detail from your practice trains any model — ours or a vendor's. Deletion on request, with written confirmation when it's done.
One thing you'll hear from other vendors that isn't true. Some AI scheduling tools will tell you they don't need a BAA because they "only handle appointments, not medical records." A caller's name, their number and the reason they're coming in is protected health information. The moment a vendor handles it on your behalf, a BAA applies — and in an audit, that's your position to defend, not theirs. Ask every vendor you talk to, including us, for the signed agreement and the subcontractor list.
Your numbers, not our claim.
The sliders start where your kind of practice usually starts. Move them to what you actually know — the result should be a number you recognize, or the calculator isn't worth anything.
walking out the door every month, at these numbers
We assume only 3 in 10 missed callers would actually have booked — the other seven count as zero. Recovery shows at 92%, not 100%: some callers hang up on any assistant. These are order-of-magnitude figures from your inputs, not a forecast.
About a week, and almost none of it is yours.
We review what you do now
Your current phone, booking and patient communication processes — your providers, visit types and lengths, the plans you take, your cancellation policy, who covers after hours, and the five questions your front desk is sick of answering.
You approve scripts, consent rules and handoffs
We stand Judy up on a test line and you call — as a new patient, as a reschedule, as an angry caller, as an emergency. You change the wording until she sounds like your office. Nothing routes until you sign off.
Launch, monitor and refine with your team
Your carrier forwards busy, no-answer and after-hours to Judy. Your main number, your greeting, your staff still first in line. We tune it with you over the first month, and turning it off is one setting that's yours.
More calls answered. More patients followed up.
A practical growth system for dental, podiatry, physical therapy and med spa practices. Every plan includes the BAA and the onboarding build.
Capture every opportunity
- Missed-call text-back
- Review request workflows
- Inquiry CRM and pipeline
- Basic lead alerts and reporting
For offices that want fewer inquiries to slip away.
Book a demoConvert and retain
- Everything in Starter
- AI phone receptionist
- New inquiry follow-up
- Approved patient reactivation
- Appointment reminders and recovery
For offices ready to turn more conversations into appointments.
Book a demoGrow the full journey
- Everything in Growth
- Website or landing pages
- Tailored workflow automation
- Managed email/SMS campaigns
- Expanded monthly reporting
For practices that want a managed patient growth system.
Talk to usPlans are illustrative. Setup, usage and integrations are scoped in a proposal. Patient data workflows require appropriate privacy configuration, vendor agreements and practice-approved communication rules.
We'd rather have five practices who'll tell us the truth than fifty who won't answer the phone.
Judy is new. Rather than borrow someone else's case study, we're taking a small first group at a founding rate and asking for something back.
- Founding rate, locked for as long as you stay
- Scripts built with you, not handed to you
- A direct line to the founder, not a ticket queue
- In exchange: your honest numbers after 60 days, and an intro if it worked
The ones that come up on every call.
Will my patients know they're talking to a computer?
Yes, immediately — Judy opens by saying so. We don't build agents that pretend to be your staff. In practice, disclosure hasn't hurt: patients care that someone responded and that the problem got solved, and an assistant who answers at 8 PM beats a person who answers Monday.
What happens on a real emergency?
Judy listens for red-flag language from the first sentence. On a hit she stops collecting information, tells the caller to hang up and call 911, and at the same time executes your escalation — transfer during hours, page on-call after them. She does not assess, she does not advise, and she does not put an emergency in a message queue.
Do you sign a BAA?
Always, and before go-live rather than after. Judy operates as your business associate, and our voice infrastructure provider signs a BAA with us covering the same PHI. Both go to your compliance officer in the first week, with a written list of every subcontractor in the chain.
Can Judy actually book into my schedule?
It depends on what your practice management system exposes, and we'll tell you which version you're getting during scoping rather than after. Where a live connection exists, Judy works from real availability. Where it doesn't, she captures the request with everything your team needs and puts it in a pipeline they can action in seconds. Either way the patient gets an answer on the call instead of a voicemail.
What if she gets something wrong?
Every call leaves a recording and a transcript you can pull in seconds. Uncertain calls are flagged for review rather than guessed at, and the scripts are yours to change any time — we don't charge for wording edits. Most practices tune Judy twice in the first month and then leave her alone.
What about outbound calls and texts — is that legal?
Reactivation and no-show outreach run on lists you approve, to patients with an existing treatment relationship, with opt-out honored and recorded. Outbound is where TCPA bites, so Judy stays conservative by default — we'd rather under-dial than put your practice in front of a complaint.
My front desk is worried about this. What do I tell them?
That Judy only picks up what they don't. She sits behind your team on busy, no-answer and after-hours, and never competes for a ringing line. Most staff come around the first Monday they don't walk into nineteen voicemails.
Which plan should we start on?
Most practices start on Growth, because the phone receptionist is the part you feel first. Starter makes sense if your days are well covered and you mainly want inquiries to stop slipping — it has no voice agent, just the text-back, the pipeline and review requests. Pro is for practices who want the website and campaigns managed too.
How long until she's answering?
About a week from the first review call, and roughly an hour of that is your time. Nothing routes to Judy until you've called the test line yourself and signed off on how she sounds.
Call Judy yourself before you talk to us.
Fifteen minutes, no deck. We'll stand up a test agent for your practice on the call and you can try to break her — ask about a plan, request an appointment, say something alarming and watch her escalate.